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Course Description

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Learner Outcomes

Identify a proven systematic process for defining problems, identifying the true cause of a problem, and generating creative solutions; Utilize a problem-solving tool to determine relevant areas for investigation of a problem and identify contributing factors; Apply a systematic process to thoroughly define a problem, distinguish between cause and effect, determine possible causes, collect and analyze data and test for most probable cause; Apply a systematic process for developing creative solutions to problems including: idea finding, moving ideas forward, selecting the optimal solution and taking action; Apply the problem solving process to both human and non-human performance problems.
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