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Course Description

Learn the tools outlined in the book Crucial Conversations: Tools for Talking When the Stakes are High. Examine how to become a more vigilant self-monitor in important conversations. Learn a fundamental path toward honest, healthy and respectful dialogue with colleagues, family and friends. Learn how to identify and counteract victim stories (it's not my fault), villain stories (it's all your fault) and helpless stories (there's nothing I can do). Registrants do not need to read the book before attending this workshop.
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