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Course Description

Learn about a profile of the Generation Y and how they relate to supervision and other generations in the wastewater facilitation and operation workplace. Focus on generational behaviors; the forces that shaped Generation Y; language and communication style; and work ethic. Discuss strategies for engaging the Gen Y in the wastewater facilitation and operation workplace while building on contemporary abilities and how to communicate effectively. Discuss ideas and techniques with supervisors of Gen Y workers that can be used to help develop Gen Ys into dedicated and productive employees.

Learner Outcomes

Identify behaviors that characterize the four major generations; Identify myths about Gen X and Gen Y and understand why they have developed; Describe the societal forces that contributes to the generational, personality of each generation; Discuss the relationship of societal forces and the values, goals, and motivators for each generation; Discuss strategies for how to communicate effectively with Gen Xers and Gen Yers.
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